KOLANOVIĆ, Ines; DUNDOVIĆ, Čedomir; JUGOVIĆ, Alen. Customer-based Port Service Quality Model. Promet - Traffic&Transportation, [S. l.], v. 23, n. 6, p. 495–502, 2012. DOI: 10.7307/ptt.v23i6.184. Disponível em: https://traffic2.fpz.hr/index.php/PROMTT/article/view/1433. Acesso em: 26 aug. 2025.