KOVAČ-STRIKO, Elizabeta; RAKIĆ, Estera; ANDABAKA, Goranka. Application of Pareto’s Method in Analysing Postal Service Quality. Promet - Traffic&Transportation, [S. l.], v. 13, n. 5, p. 315–321, 2012. Disponível em: https://traffic2.fpz.hr/index.php/PROMTT/article/view/1962. Acesso em: 27 aug. 2025.