IBRAHIM, Ahmad Nazrul Hakimi; BORHAN, Muhamad Nazri; MD. YUSOFF, Nur Izzi; ISMAIL, Amiruddin. Rail-based Public Transport Service Quality and User Satisfaction – A Literature Review. Promet - Traffic&Transportation, [S. l.], v. 32, n. 3, p. 423–435, 2020. DOI: 10.7307/ptt.v32i3.3270. Disponível em: https://traffic2.fpz.hr/index.php/PROMTT/article/view/2867. Acesso em: 26 aug. 2025.