EBOLI, Laura; BELLIZZI, Maria Grazia; MAZZULLA, Gabriella. A Literature Review of Studies Analysing Air Transport Service Quality from the Passengers’ Point of View. Promet - Traffic&Transportation, [S. l.], v. 34, n. 2, p. 253–269, 2022. DOI: 10.7307/ptt.v34i2.4020. Disponível em: https://traffic2.fpz.hr/index.php/PROMTT/article/view/3008. Acesso em: 26 aug. 2025.