Eboli L, Bellizzi MG, Mazzulla G. A Literature Review of Studies Analysing Air Transport Service Quality from the Passengers’ Point of View. PROMTT [Internet]. 2022 Mar. 31 [cited 2025 Aug. 26];34(2):253-69. Available from: https://traffic2.fpz.hr/index.php/PROMTT/article/view/3008